Return Statement

More than 90% of the mistakes can be spotted in China and settled directly with the sellers to save your loss. Nevertheless, some items may get undetected during our inspection or damaged during international transportation.

We offer a worry-free warranty policy to cover these issues. Compensation or exchange will be offered for issues that are within our inspection coverage.Please take note that quality, compatibility, authenticity or functionality related issues are not covered. Please refer to inspection coverage for more details.

Damaged items:If the items you received are found to have damages or defects, please take a photo with the order number and a short description. Compensation for partial damage item is subjected to the severity of damage.

Missing items:All orders are supposed to come with our order number labels. Sometimes orders may be packed closely together and difficult to see, if you find the order number label, the item should be inside. If both the item and order number label are missing, you can tell us the missing order number. See example.

In the event of any claim, please send us an enquiry (create under category under After-sales) or email at [email protected] We will reply you within 3-5 working days after checking with our team and sellers. We will consider item to be in good condition if there is no report of claim after 3 days from the collection date. We may reject any request reported thereafter.

Compensation for the above issues are subjected to severity assessment and up to full insured value. Please refer to insurance for more information on the insured value. Return code will be issued for approved return/refund case. Please ensure that the return code is attached when returning items, items returned without the code will not be accepted. Return code is valid for 2 weeks upon issuance.

Lemon law in Singapore covers the sales of goods in Singapore and do not cover sale of service. We are a service provider for overseas purchases and shipment. For issues that is not covered under our inspection coverage, we can try to negotiate with the sellers for any possible alternative solution upon request. Kindly note that we are unable to guarantee any the solution given by the sellers.